Responsible Gaming at KUYAJILI — Play Safe, Stay in Control
At KUYAJILI, we believe every spin should be fun — and fun only. Our responsible gaming programme gives you the knowledge and tools to keep gambling an enjoyable pastime, not a source of stress or harm.
Our Commitment to Safer Play
KUYAJILI operates under PAGCOR's responsible gaming framework and takes that obligation seriously. We are required to offer player protection tools, train our support staff to spot distress signals, and display responsible gaming information prominently across the platform. But beyond compliance, we genuinely care: no short-term revenue is worth a player's wellbeing.
Gambling is entertainment — the same way a night out at the movies or a weekend trip is entertainment. It costs money, it should be budgeted for, and it should never be used as a strategy to earn income or recover previous losses. The house always maintains a mathematical edge over the long run. Please keep that reality front of mind every time you play.
Player Tools Available on KUYAJILI
All of the following tools are available through My Account > Responsible Gaming. They take effect immediately or within 24 hours, depending on the tool:
- Deposit Limit — set a daily, weekly, or monthly cap on how much you can add to your wallet. Once set, the limit can only be lowered immediately; increases take 24 hours to apply.
- Loss Limit — cap how much you can lose within a defined period. When you hit the limit, no further bets are accepted until the period resets.
- Session Time Limit — choose how long you want to play before receiving a reminder or automatic logout.
- Reality Check — receive periodic pop-up messages showing how long you've been playing and your net result for the session.
- Cooling-Off Period — take a short break of 24 hours to 30 days. You cannot deposit or play during this time.
- Self-Exclusion — close your account for a minimum of 6 months or permanently. Contact our support team if you need this activated right away.
Recognising the Warning Signs
Problem gambling can develop gradually. These are common warning signs that it may be time to step back and seek support:
- Spending more money or time gambling than you planned
- Chasing losses — playing more after a loss to try to win it back
- Borrowing money or selling possessions to fund gambling
- Hiding your gambling from family or friends
- Feeling irritable, anxious, or restless when not gambling
- Gambling affecting your work, studies, or relationships
- Using gambling to cope with stress, sadness, or loneliness
If you recognise any of these patterns in yourself, please use our self-exclusion tool or contact our support team. There is no shame in asking for help — it is the right and brave thing to do.
Protecting Minors — 21+ Only
Philippine law and PAGCOR regulations strictly prohibit anyone under 21 years of age from gambling online. KUYAJILI enforces this through mandatory age verification at registration and KYC document checks before any withdrawal. Accounts found to belong to under-age players are closed immediately and any funds are forfeited.
If you share a device with younger family members, we recommend using browser-level parental controls or a dedicated gambling-only device. You can also use our self-exclusion tool to lock your account when away from your own device.
Where to Get Help
You are never alone. Free, professional support is available in the Philippines:
- NCMH Crisis Hotline: 1553 — free, confidential, available 24/7
- PAGCOR Responsible Gaming: responsiblegaming@pagcor.ph
- KUYAJILI Live Chat: activate self-exclusion or cooling-off immediately
- KUYAJILI Email Support: written requests handled within a few hours
Calling 1553 is completely free from any Philippine landline or mobile network. The counsellors there are trained mental health professionals who understand gambling-related concerns. Everything you share is confidential.
Frequently Asked Questions on Responsible Gaming
See our FAQ section below for quick answers about player protection tools and what to do if gambling becomes a concern.
Frequently Asked Questions
Can I set a limit on how much I deposit each week?
Yes. Go to My Account > Responsible Gaming, choose Deposit Limit, select weekly, and enter your preferred cap. The limit applies immediately and can only be lowered right away — increases require a 24-hour cooling-off period.
What happens when I hit my loss limit?
KUYAJILI will stop accepting bets from your account for the remainder of that period. Your current session will end and you will receive a notification explaining why.
How do I self-exclude from KUYAJILI?
You can trigger self-exclusion from My Account > Responsible Gaming, or contact our live chat team and we'll apply it immediately. The minimum exclusion period is 6 months; you can also choose permanent closure.
Is NCMH 1553 really free?
Yes, 1553 is a free-of-charge crisis and mental health hotline accessible from any Philippine landline or mobile number, 24 hours a day. Your call is confidential.
Can gambling ever be a reliable source of income?
No. All casino games have a house edge, meaning the operator has a mathematical advantage over time. You should treat any gambling session as entertainment with a set entertainment budget — never as an investment or income strategy.
What if I suspect someone underage is using my account?
Contact our support team immediately. We will freeze the account, investigate, and guide you through securing your login credentials. Remember that you are responsible for keeping your account details private.
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